Returns Policy

Faulty, incorrect, missing or damaged Goods

The Goods usually come with a manufacturer’s warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage cause by crashing, abuse, water ingress or general wear and tear or if Goods have been misused, altered or repaired without our approval. You should refer to the terms of the warranty supplied with the Goods. You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email. You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer’s warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details to claim under a manufacturer’s warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return.

You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.

Where Goods have been damaged in transit please let us know as soon as possible. All such damaged Goods should be returned to us, should be in their original packaging (even if damaged) and must not be used or fitted (as appropriate). Please also provide a copy of your receipt and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.

If we have dispatched an incorrect item, if you wish we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.

Non-delivery of an Order should be reported to us as soon as possible so that we can try and remedy the situation without undue delay. Please let us know if you have not received your Order within 7 working days of the date of dispatch so that we can start investigating as soon as possible. Dispatch is confirmed by e-mail. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted.

You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before returning them to us and where you have caused the damage as opposed to that damage being cause in delivery then we reserve our right to withhold that amount which may otherwise have been due to you.

Returns can be sent back to
Mad Models
31 Owen Street
Email address:

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